Return Policy

At Kenia Essentials, we value our customers' satisfaction and strive to ensure their shopping experience is as satisfying as possible. To support this commitment, we offer a transparent and fair return policy for our colored contact lens products.

Return within 14 days

We accept returns within 14 days of receiving your order, provided the product has not been opened or used. If for any reason you decide the colored contact lenses are not right for you and the packaging remains sealed, you can return the product for a full refund.

Manufacturing defects

We understand that unexpected issues may arise with our products. If you find any manufacturing defects in your colored contact lenses, you can return the product within 14 days of receipt for a full refund or replacement, whichever you prefer.

Return Procedure

Initial Contact: Before returning your product, please contact us by email at keniaessentials@gmail.com . Please provide your order number so we can verify return eligibility.
Confirmation and Instructions: Once we have confirmed your return eligibility, we will provide you with detailed instructions on how to proceed with your return.
Product Conditions: It is important that the returned product is in its original packaging, unopened and in unused condition.

Please note

Prior Authorization: We will not accept any returns without prior authorization via email. It is essential that you contact us before returning any products.
Shipping Costs: Return shipping costs will be the customer's responsibility, unless the reason for the return is a manufacturing defect.
Right to Reject: We reserve the right to reject any return that does not meet the criteria mentioned above.

Customer Service

At Kenia Essentials, we strive to provide high-quality products and exceptional customer service. If you have any questions or concerns about our return policy, please don't hesitate to contact our support team. We're here to help you and ensure your shopping experience is as satisfying as possible.