Legal Notice
IMPORTANT INFORMATION
Caution: Kenia Essentials colored contact lens products are manufactured under strict international safety standards (CE/FDA/ISO 13485) and comply with the European Union's General Product Safety Directive (GPSD). To avoid irritation, inflammation, or other serious effects on your eyes, it is essential to carefully read the instructions provided. If you have never worn contact lenses before, we recommend consulting an optician or doctor to ensure you are using them correctly. These lenses are designed exclusively to change eye color for cosmetic purposes. They should be worn during the day only (removed before sleeping) and should be replaced as directed: monthly. They are not intended to be worn while sleeping. If you experience irritation or other allergy symptoms, discontinue use immediately.
GENERAL INFORMATION
These terms of service govern your purchases and use of the Kenia Essentials website ( https://www.keniaessentials.com/ ) and constitute a contract between you and Kenia Essentials, registered in Spain, NIF B13788302, with address at C/ de Plom 11, Nave 6A, 43006, Tarragona, Spain. Email: keniaessentials@gmail.com Contact telephone number +34 600 61 40 52 (hereinafter "Kenia Essentials"). By making a purchase on our website and using it, you agree to these terms of use. Please make sure you have read and understood these terms before using our website.
ORDERS AND CONFIRMATION
Upon receiving your order, we will send a confirmation along with these terms of use and an invoice to your email address. It is essential that you enter your email address correctly when placing an order. To provide you with the best service and the necessary warranty information, we recommend using the same email address for all your contacts with us. The order confirmation serves as a receipt and proof of purchase. Kenia Essentials reserves the right to change its prices at any time, for example, due to currency fluctuations. If a price is displayed incorrectly, Kenia Essentials may cancel the purchase and refund any amount paid.
PAYMENT AND MERCHANT OF RECORD
By completing your order with Kenia Essentials, you agree to purchase your items according to the stipulated terms and conditions. You can pay with the payment methods available on the checkout page. Kenia Essentials does not store credit card numbers. When paying by card, the purchase is completed as soon as the transaction is approved. If payment is not received after submitting your order or if fraudulent activity is detected, Kenia Essentials may cancel your order. All products remain the property of Kenia Essentials until full payment is received and verified.
TAXES
All prices shown on the Kenia Essentials website include VAT, in accordance with Spanish law. If an order is being shipped to an address outside of Spain, VAT is deducted during checkout. You may be required to pay import duties and taxes, which will be collected upon arrival. In some countries, Kenia Essentials may prepay these duties and taxes as indicated in the shipping and delivery policy. If your country is not listed, you will be responsible for paying these duties and taxes. Kenia Essentials has no control over these charges, as they vary by country, and we recommend contacting your local customs office for more information.
PROMOTIONAL CODES
Promotional codes must be entered during checkout to be valid. It's not possible to add a promotional code after a purchase. Limits for free standard shipping* are based on the value after applying discounts or promotional codes. If standard shipping is not available in your region, the equivalent value will be applied as a discount during checkout.
CLEARANCE SALE
Discounts or sales over 25% are considered clearance sales under the following terms and conditions:
- Final Sale: Clearance items are final sales and cannot be returned, exchanged, or refunded.
- No Refunds: Clearance items are not eligible for refunds, even if they are defective or damaged.
- No price adjustments: Clearance prices are final and cannot be adjusted, even if the item goes on sale after purchase.
- Time Limitations: Offers are valid while supplies last.
- Pre-Inspection: Please inspect items thoroughly before purchasing, as clearance items are typically final sales and cannot be returned.
By making a purchase during the final clearance sale, you agree to these terms and conditions.
PERSONAL INFORMATION
When you shop with Kenia Essentials, we will store some of your information to fulfill your order. Kenia Essentials treats all personal data confidentially. You have the right to request access to your personal data and to correct any incorrect or incomplete information. Kenia Essentials may also use cookies to improve your website experience. You can read more about how we use personal data and cookies in our Privacy Policy .
PRODUCTS
The appearance of contact lenses may vary depending on your natural eye color. This is normal, and product images should be viewed as references and illustrations. Images may also differ depending on your screen's color settings. We reserve the right to correct any errors on this page and to change product information without prior notice.
DELIVERY
Kenia Essentials ships throughout Europe in collaboration with postal services and their partners. Prices and shipping costs will be displayed before placing an order. You will also receive an estimated delivery time. Limits for free standard shipping* are based on the value after applying discounts or promotional codes. If standard shipping is not available in your region, the equivalent value will be applied as a discount during the checkout process.
RETURNS
You have the right to cancel purchases and return products by contacting our customer service team. The product must be unused, in its original packaging, undamaged, and with all safety seals intact. This is crucial for hygiene reasons. Products purchased directly from our website must be returned to us for a full refund. Please see our Return Policy for further instructions. You are responsible for return shipping costs. Kenia Essentials is not responsible for items lost during return shipping.
If the order has already been shipped, you should receive it. Cancellation is not valid until you have confirmed it with us by email or phone. If a product has been discontinued, Kenia Essentials reserves the right to cancel the purchase and refund the amount paid. We will notify the customer of a replacement product if available.
COMPLAINTS
Please carefully inspect your products upon receiving your shipment to ensure they are undamaged and correct. If your product is damaged or does not match what you ordered, you must contact us within 30 days of receipt. Any complaints should be made by email, providing the order number and the reason for the complaint. Defective products must be returned packaged so they cannot be damaged during shipping. Kenia Essentials reserves the right to replace defective goods with the same model or issue a full refund if the item has been discontinued.
WARRANTY
Kenia Essentials products come with a one-year warranty from the date of purchase, covering manufacturing defects in the lenses. To request a replacement under this warranty, please use our contact form. If no defects are found, the product will be returned to the customer.
RESPONSIBILITY
Kenia Essentials' liability for delivery errors is limited to the existing terms and conditions of sale. We assume no direct or indirect liability, including, but not limited to, incompatibility, delays, loss of data, or other economic damages.
FORCE MAJEURE
Kenia Essentials is exempt from liability for damages and other penalties if performance of the contract is prevented, hindered, or delayed by circumstances beyond its control, such as government intervention, new or amended legislation, war, fire, flood, labor unrest, prohibitions, poor transport conditions, or supplier non-deliveries.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights in the website and its content, such as trademarks and copyrights, are owned by Kenia Essentials or its licensors. Use of the website or its content for any commercial purpose is prohibited without the permission of Kenia Essentials.
USER-GENERATED CONTENT
The Kenia Essentials website may include user-generated content, such as images and photos. Kenia Essentials assumes no legal responsibility for such content. If you suspect copyright infringement or are offended by the content, please contact our customer service team.
FRAUD
Kenia Essentials reserves the right to cancel an order if fraud is suspected. All cases of fraud will be reported to the authorities, and we reserve the right to cancel any purchase if fraud is suspected.
OTHER PROVISIONS
We reserve the right to modify these terms and conditions at any time. The version applicable to your purchase is the one available on the website at the time of your order.
For more information or inquiries, please contact us: keniaessentials@gmail.com